If you see an error when generating the QR code of the WhatsApp, you can follow this step-by-step process to fix the issue.
Reconnect WhatsApp Bot (Troubleshooting QR Code & Connection Issues)
Common Issue
- QR Code is not generating.
- Showing any error when press QR code.
Step-by-Step Troubleshooting Guide
1. Logout the Instance
- Click on the three-dot menu (⋮) next to your WhatsApp instance.
- Select “Logout Instance”.
- Confirm the logout by pressing “Confirm Logout”.
- Wait for the instance to log out completely.
2. Reboot the Instance
- Click on the three-dot menu (⋮) again.
- Select “Reboot Instance”.
- Wait for a few seconds.
3. Check Connection Status
- After reboot, click on “Check Connection Status”.
- Ensure the status changes to “Closed”.
4. Generate a New QR Code
- Click on the QR Code button.
- If showing error, try press it one more time.
- Scan the QR code with your WhatsApp mobile app.
Final Verification
- If the status changes to Active, your WhatsApp bot is now connected.
- If you still face issues, repeat Steps 1 to 4.